OEM/ODM Partnership FAQ

We are a self-owned factory established in 2009 with 30,000 square meters of production space, 15 production lines and over 300 full-time employees. All core processes including injection molding, SMT placement, final assembly and burn-in testing are completed in-house, so we control quality, lead time and cost end to end.

Yes. We support private label projects and trial orders for new brand owners. Our sales team will recommend the most suitable customization plan based on your target market, sales channel and budget, so you can validate the market with manageable risk.

Our products are exported to over 30 countries and regions, including Southeast Asia (Thailand, Vietnam, Indonesia, Malaysia, Philippines), Central Asia (Kazakhstan, Uzbekistan, Russia, Kyrgyzstan), Europe (Germany, France, Spain, UK, Italy, Poland) and South America (Brazil, Mexico, Chile, Argentina, Colombia). We serve high-end salon channels, brand channels, local distributors and cross-border e-commerce platforms.

Our standard MOQ is 100 pieces per model for OEM orders. For ODM custom projects with new tooling, MOQ depends on the level of customization required and is confirmed during quotation. We are happy to discuss flexible MOQ for long-term partners and trial markets.

Sample lead time is typically 7-15 days after specification confirmation. Bulk production lead time is usually 30-45 days, depending on order quantity, customization complexity and packaging requirements. A formal production schedule is shared after order confirmation.

Yes. Standard samples can be shipped within 7 days. Sample fees are charged at unit cost and are fully refundable against bulk order confirmation. Customized samples follow the same lead time but require tooling or artwork setup before sampling.

We support six core customization dimensions: logo customization, color customization, packaging customization, gift box customization, plug customization (US / EU / UK / AU / CN standards) and user manual customization. Together they cover the full branding surface from product to unboxing.

Yes. Our R&D team supports motor specification tuning, temperature curve adjustment, airflow optimization and noise reduction targets. Performance parameters can be customized to match your brand positioning and target market requirements.

Our products carry CE, FCC, RoHS, UKCA, PSE and other certifications required for major export markets. Compliance documents, test reports and declarations of conformity can be provided upon request for your customs clearance and channel onboarding.

Each batch goes through incoming material inspection, in-process quality control and final inspection, plus a burn-in test for high-speed hair dryers. Our QC team follows AQL standards and provides batch inspection reports so you can be confident in cross-batch consistency.

We accept T/T, L/C and Western Union. Standard trade terms include FOB, CIF and EXW. A 30% deposit is typically required for production, with the balance due before shipment. Other terms can be discussed for established partners.

We ship by sea, air and express (DHL / FedEx / UPS) depending on order size and urgency. Our logistics team supports FOB shipment from Shenzhen or Hong Kong, as well as CIF and DDP arrangements to simplify your import process.

We provide a standard warranty period for OEM/ODM orders, free replacement parts for confirmed quality issues, and responsive technical support via email and WhatsApp. Long-term partners receive dedicated account management and priority production scheduling.